Need a hand? Most questions are answered below. If yours isn't, email us at support@ojeelabs.com and we'll get back to you. It helps to include your phone model, the app version, and the email address on your Caravan account.
Getting Started
How do I start a trip?
Tap New Trip on the main screen, give it a name, dates and an optional photo, and you're its first organizer. Then open the trip's ··· menu and choose Invite Members.
How do I invite people?
Organizers can invite by email, or tap Share Join Code to send the trip's code in any message. Others join with Join Trip on the main screen. Someone invited by email sees the invitation in their Invitations list once they sign in to Caravan with that address. Anyone with the code can join straight away.
I was invited, but I don't see the invitation.
Email invitations show up once your email address is verified. If you signed up with email, open the verification email we sent you (check your spam folder), then go back to Invitations and tap I've verified it; you can also tap Resend email there. Make sure you're signed in with the same address you were invited at. Accounts from Sign in with Apple or Google are verified already. If you used Apple's “Hide My Email”, ask the organizer for the trip's join code instead.
What can organizers do that members can't?
Organizers invite and remove members, manage the itinerary, turn meeting points into itinerary items, make other members organizers, end the trip early, and delete the trip. A trip always has at least one organizer. Everyone can add meeting points, photos, comments and messages.
Location and the Map
How do I share my location?
Open the trip, choose Trip Settings from its ··· menu, and turn on Share My Location. Your phone will ask for location permission. Sharing works only while the trip is in progress, from its start date to its end date.
Why can't I see someone on the map?
They appear only if they've turned on location sharing for this trip and the trip is in progress. If their phone is off, has no signal, or has background location turned off, their position may be out of date.
Can people see where I am when I'm not using the app?
Yes, while sharing is on and the trip is in progress, so the group can find you even when the app is closed. On iPhone this needs “Always” location access. To stop, turn sharing off for the trip. Your location is also deleted when the trip ends, or when you leave the trip or sign out.
Who can see my location?
Only the members of that trip. Nobody else, and not on any other trip.
Meeting Points and the Itinerary
What's a Rendezvous?
A quick meeting point for a change of plan, like “meet at the viewpoint at 4:15”. Anyone can drop one, for the whole group or just a few people. Everyone it's for gets a notification 30 minutes before and at the time. An organizer can add a Rendezvous to the itinerary.
Why can't I edit the itinerary?
Only organizers can add, edit or delete itinerary items. Anyone can comment on an item to suggest a change.
Why can't I change the trip's dates?
Dates lock once the trip starts. An organizer can still end the trip early.
Photos
How do I save photos to my phone?
In Photos, touch and hold a photo to start selecting, tap any others you want (or All), then tap Share. Your phone's share sheet opens with the full-quality originals, so you can save them to your library, AirDrop them, or send them anywhere.
Why can't I add photos anymore?
New photos can be added for 3 days after a trip ends, then the album closes. You can still tag and export photos that are already there.
My photo was refused.
Each photo can be up to 25 MB. Try a smaller version of it, or a screenshot.
Notifications
I'm not getting notifications.
Check that notifications are on in three places: your phone's settings for Caravan, Settings in the app, and Trip Notifications in the trip's Trip Settings. Signing out stops notifications to that phone until you sign in again.
How do I mute one trip?
Open the trip, choose Trip Settings from its ··· menu, and turn off Trip Notifications. Your other trips aren't affected.
Your Account
How do I change my name or photo?
Go to Settings from the main screen, then tap the pencil next to your name, or tap your photo.
How do I leave a trip?
Open the trip, open its ··· menu, and choose Leave Trip. What you added stays in the trip. If you're its only organizer, make someone else an organizer first.
How do I delete my account?
Go to Settings and tap Delete Account at the bottom. You'll leave every trip, and trips where you're the only member are deleted. Photos and messages you added to trips with other members stay there. If you're the only organizer of a trip with other members, you'll be asked to make someone else an organizer, or delete the trip, first. If you signed in with Apple, you'll confirm with Apple. See the Privacy Policy for details.
I signed in with Google and it says my email already has an account.
Your email address already has a Caravan account that signs in another way, usually with a password. Sign in the way you did before.
Report a Problem
To report a bug, inappropriate content, or a user, email support@ojeelabs.com. Include the trip's name and what happened, and screenshots if you can.