Support

Dots in the Trap — iOS Application

Back to Dots in the Trap

Found a bug, lost a purchase, or have an idea? Email us and we'll help. Tell us your iPhone model, your iOS version, and what happened.

support@ojeelabs.com

Common Questions

How do I restore my Premium purchase?

Open Help from the main menu and tap Restore Purchase, or tap Restore Purchase on the upgrade prompt. Make sure you're signed in to the App Store with the Apple ID you bought Premium with.

What does Premium unlock?

Classic mode is free, all 50 stages. Premium is a one-time purchase that unlocks stages 6–50 of both Sequence and Barrier modes for good. There are no ads and no subscriptions.

Will my progress carry over to a new device?

Your stages and stars are saved on the device you play on. They aren't synced between devices, and deleting the app removes them. Premium is tied to your Apple ID, so you can restore it on any device.

Why is there no sound?

The game follows your iPhone's silent switch. Turn the Ring/Silent switch to ring and check the volume.

How do I get rid of a line?

Lines fade away on their own after 10 seconds. To remove one sooner, press and hold on it.

How do I replay a tutorial?

Open Help from the main menu and choose the mode under Tutorials.

The leaderboard isn't working.

Leaderboards use Game Center. Sign in under Settings › Game Center on your iPhone, then open the game again.

How do I opt out of analytics?

Email us at support@ojeelabs.com and we'll stop collecting events for your device. See the Privacy Policy for what we collect.

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